Business/Process Analyst

Job Title: Business/Process Analyst
Contract Type: Permanent
Location: Brussels
Salary: N
Start Date: ASAP
Reference: 68716-ITBEL-NAA
Contact Name: Nathalie Azzi
Contact Email:
Job Published: February 07, 2017 16:44

Job Description

Job Title : Business Process Analyst

1. In the frame of projects, he / she is responsible for:
·Designing and analysing AS-IS and TO BE business process
·Designing KPI's and ensuring ownership to monitor business process
·Translating the business processes into an exhaustive business requirements document (SDS)
·Monitoring E2E business process once in production during a relevant and limited timeframe to get conclusion on business process effectiveness

2. Key responsibility areas

·Works closely with stakeholder and SME's involved in a business process to identify and analyze core business processes, workflows and KPI's. Designs AS-IS and TO BE Business Processes and KPI's to monitor TO-BE business process.
·Uses tools and techniques to :
oEvaluate and refine business needs
oIdentify AS-IS business process and TO-BE business process
oElicitate process requirements and liaise with the end users / customers
oDesign AS-IS and TO-BE business process into ARIS using the Business Process Management Notation 2.0
oAnalyze process models as they are (AS-IS), compare them to the future and improved designs (TO-BE) and determine the necessary changes for arriving at the improved state. Translate the necessary changes to reach the TO-BE business process into a Business Requirements Document
oFacilitate the definition of the IT functional solution by making the bridge between the Business Stakeholders and IT stakeholders
oExamine processes holistically to understand the impact of changing them on people and general business operations
·Documents exhaustive and qualitative business requirements and ensures it meets the business needs of the different project stakeholders
oDuring project core team meetings, gathers and documents requirements to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements
oCreates the business requirements document which is an exhaustive written study of all facets of business, user, functional or non-functional requirements and provides insight into both the AS-IS and TO-BE states of the business area
oFor already defined requirements, challenges the coherence and quality of the business requirements
·Once the project has moved to production, monitor and measure business process performance to ensure consistent value delivery. Analyze the collected data to identify and drive if necessary business process improvement. Demonstrate the business added value of the business improvement and get buy-in from the stakeholders/SME's on the change to be applied

3. Major interactions with
with operational people: Daily
with professionals/experts: Daily
with supervisors: Monthly
with operational management for project management methodology & processes: Monthly
with senior management for reporting on project status and risks: Monthly
participation to platforms : Project Core Team / Baby-Sitting
at group level: for best practices implementation at local level
External Partner (Explain business requirements / understand and challenge IT functional solution)

4. Specific expertise

·Writing use cases & business process
·Writing business requirements
·BABOK (optional)
·ARIS (optional)
·BPMN 2.0 (optional)
·eTOM (optional)
·UML (optional)
·Sharepoint (optional)

5. Education, specific training and experience (Indicate the minimum education and/or experience requirements for this job. Also list specific domain experience or qualifications that is desirable for the job).

Enseignement supérieur de type court - hoger onderwijs van het korte type
Enseignement supérieur de type long - hoger onderwijs van het lange type

Minimum 5 years of relevant experience
Experience in designing business process and documenting business requirements
Knowledge in business analysis (BABOK), UML and BPMN 2.0 is an asset
Strong skills in Process Mapping, Process Modeling and Business Process Reengineering
Strong analytical skills with a demonstrated ability to extensively analyses business processes and workflows to get efficient business processes
Experience facilitating workshops and focus groups
Experience with mapping tool(s) (MS Visio, ARIS tool, Mega, Enterprise Architect) and methodologies/notation (BMPN / UML)
Experience soliciting, gathering, analyzing, user input and requirements
Experience authoring requirements definition and related documentation
Strong organizational, project, and time management skills
Business Process Modeling (BPM), Business Analyst (BA) or Lean/Six Sigma Certification is a plus

6. Interpersonal skills (Communication, client management and negotiation skills, including fluency in foreign languages).
·Effective communication skills at all levels
·Ability to give advice and also be assertive
·Presentation skills
·Ability to compromise on solution with multiple parties
·Ability to develop relationships with others
·Professional and enthusiastic approach
·Diligent with attention to detail
·Ability to work under pressure
·Collaborative and dynamic
·Self-motivated & self-sufficient
FR/EN or DU/EN and ideally FR/DU/EN

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