Business Relationship Manager

Job Title: Business Relationship Manager
Contract Type: Permanent
Location: Chertsey, Surrey
Salary: £60000 - £63000 per annum
Start Date: ASAP
Reference: 70091-ITENG-REF_1504524554
Contact Name: Rebecca Fagan
Contact Email:
Job Published: September 04, 2017 12:29

Job Description


Fast moving, dynamic Pharmaceutical company based in Surrey requires a Business Relationship Manager within their IT function on a permanent basis.

Purpose of Role:

*Work within company to identify, implement and make effective use of technologies in order to enhance the value of the business.
*Work with business leaders and the Information Systems Team to ensure that European IT systems are aligned with business strategy centrally and in the affiliates and ensure they comply with all applicable laws, regulations, internal policies, standards and quality systems
*Ensure that IT investment is relevant to business requirements, demonstrably beneficial and appropriately leveraged through the European region.
*Act as an internal IT Account Manager for specified Business Function(s) or Geographies and ensure that the needs of the internal customer are recognised and addressed.

Skills and Experience needed:

*Pharma sector experience with strong customer focus; in multi-disciplinary, matrix and cross-cultural settings.
*Track-record of leading planning process with excellent organisational and collaboration skills
*Veeva / Commercial systems experience
*Robust experience in an IT Department, including international and multi-national business
*Proven experience operating in pan-European role working with remote/virtual and cross-cultural teams. Experience with US/Japan an advantage.
*Experience of managing Senior non-IT Stakeholders in Account Management relationships, representing the needs of the business function and the IT department.
*Experience of strategic planning (Roadmaps) and of aligning IT strategies with business goals.
*Experience of working through different stages of the systems development life cycle, including user requirements gathering and blueprinting.
*Foundation in Process management, requirements gathering, analysis technique.
*Ability to act and react with a customer focus first and foremost and to talk the (business) language of the customer.
*Experience of working with a wide variety of Business systems relevant to the function supported International or Regional/Corporate HQ environment experience preferred but not essential.
*Able to work flexibly to adapt to a wide range of different types of internal customers
*Multi-tasking - it is essential that this person can manage the complexity associated with an HQ role in a growing Pharma company
*Flexibility and mental agility necessary to solve complex problems and develop innovative solutions to business issues
*Highly numerate and data literate
*Proven compliance expertise; to understand and comply with industry laws and relevant regulations.
*Coaching and collaboration skills to interact with all levels of personnel to achieve shared goals.
*Demonstrable examples of ability to develop, coach and enable high performance teams and proactively promote best practice and knowledge sharing.
*Proven ability to influence, (appropriately) challenge and engage diverse senior stakeholders.
*Degree education and/or proven equivalent expertise in BRM environment
*Knowledge of pharmaceutical business and related business processes to the specific BRM role.
*Strong time management skills with the ability to work with minimal or no supervision.
*High level of communication skills and knowledge of English (verbal and written).