Business Process & Acceptance Manager

Job Title: Business Process & Acceptance Manager
Contract Type: Permanent
Location: Brussels, Belgium
Salary: Négociable
Start Date: asap
Reference: 70037-ITBEL-NAA_1504173557
Contact Name: Nathalie Azzi
Contact Email:
Job Published: August 31, 2017 10:59

Job Description

Job Title : Business Process and Acceptance Manager
Reporting to : Director Process and Project Management Center
Department : Process and Project Management Centergrade

1. Mission/purpose

-Accountable for a qualitative project design phase in the frame of complex projects through a team of experts in Business Process and Requirements
-Accountable for verifying that the project outputs meet the business requirements through a professional business acceptance methodology

2. Key responsibility areas

*Provides leadership, organizes, steers and develops the team members of his / her team
*Develops a new competence center of Business Process and Requirements in the frame of complex projects
*Further professionalizes the framework for conducting business acceptance activities so that the project outputs meet the defined business requirements
*Defines the processes and standards to be applied within the team and establishes a development path for the team members (through a certification process)
*Acts as a change manager to embed across the organization the new approach for managing the design phase of projects (through a business process-driven approach for the business requirements management)
*Manages actively the relationship with Orange group (through regular exchanges) to share the best practices in Business Process and Requirements management

3. Major interactions

1 Internal interactions (specify what is the purpose and how often : daily/weekly, by-weekly/monthly,
quarterly, occasionally, etc)
1 with operational people - Daily
1 with professionals/experts (project team members ) - Daily
1 with operational management within and outside his department (Seen the transversality of the role, managers at operational and senior levels actively involved)
1 with senior management in technical and other departments (for presentation of project status)
1 with top management (for presentation of project status)
1 participation to platforms (pls specify which and what is the contribution of this job) :

1 External interactions (specify with whom and what is the purpose and how often : daily/weekly, by-weekly/monthly, quarterly, occasionally, etc) : contacts with consultancy companies in the expertise area of business process and requirements

4. People Management
How many people is this job responsible for managing directly (direct reports) and indirectly (through direct reports)?
Direct reports : 15 Indirect reports: N/A

5. Financial responsibility

Opex/Capex :

6. Specific expertise
If applicable, please describe domain knowledge managed by the role that represents expertise key to the business (technical, financial, commercial, operational, regulatory,…)?

*Sound experience in business process and requirements standards and frameworks (eTOM, BABOK…)
*Strong expertise in managing business / IT interaction
*Expertise in business analysis and business acceptance

7. Education, specific training and experience

0 Enseignement secondaire, cycle inférieur - lager middelbaar onderwijs
0 Enseignement secondaire, cycle supérieur - hoger middelbaar onderwijs
0 Enseignement supérieur de type court - hoger onderwijs van het korte type
1 Enseignement supérieur de type long - hoger onderwijs van het lange type
1 University
0 Post-university

*At least 7 years of experience in an IT- or Telecom environment in a large company
*At least 5 years of experience in business process / business analysis
*Very good planning and organization skills
*Able to manage multiple concurrent initiatives
*Strong analytical skills
*Able to think creatively
*Able to deliver results
*Able to seek for improvements

8. Interpersonal skills

*Good communication skills
*Leadership & motivation skills
*Working with others: ability to work effectively with colleagues, managers, suppliers and other stakeholders
*Great influencing, persuasion and negotiation skills to ensure support and buy-in
*You master at least FR/EN or NL/EN and ideally FR/NL/EN