Business Operations and Analyst

Job Title: Business Operations and Analyst
Contract Type: Contract
Location: Reading, Berkshire
Salary: Up to £37000.00 per annum
Start Date: asap
Reference: 72283-FINAN-KAB_1534247701
Contact Name: Karen Brown
Contact Email:
Job Published: August 14, 2018 12:55

Job Description

My Client who are a major technology company are looking for a
Business Operations and Program Manager

Team/Department Mission
The EMEA Business Applications Domain is part of the Enterprise Services. Our business provides consulting and support services to customers. This role forms part of the Business Management team and is responsibility for driving the performance of the business through effective planning, execution and reporting.

Business and Operations Analyst Role Purpose
The role supports the Business Management team through the following core functions Business Support, Business and Operations Analytics. The role requires a strong understanding of our tools and processes, excellent numerical skills, and the ability to communicate with managers effectively across a wide range of business data and insight.

The role supports the Business through the following core functions: Business Health, Operations Support and Business Support

Key Accountabilities

Business Health:
- Project portfolio financials reporting/forecasting against business performance targets/scorecards
- Resource reporting/forecasting against business performance targets/scorecards
- Sales opportunity reporting/forecasting against business performance targets/scorecards
- Discretionary spend reporting and forecasting
- Provide ad-hoc reporting and generate business insights as needed

Operations Support:
- Assisting with preparation of presentations, reports and correspondence from draft as part of the Rhythm of Business (ROB)
- Responsible for keeping an overall view of the Rhythm of Business (ROB) diary and proactively notifying key stakeholders of key events, and preparing supporting reports and presentations as needed.
- Data management for resources onboarding, offboarding, qualifier management
- Manage contracts, purchase orders and timely renewals of external resources
- Plan, and manage small initiatives/projects as needed (for example: organisational hardware refresh, conference attendance)
- Support operational review meetings (i.e. utilisation, headcount review, headcount reviews)

Business Support:
- Ownership of internal processes, including MS Market - creating Purchase Orders, tracking invoices, ordering Hardware/Software/Procurement and Samples, expense entry, interim expense approvals
- Updating and monitoring the team Sharepoints
- Remind Manager(s) and chase team members for information to meet deadlines
- Provide general leader support to the Timezone Business Manager, Timezone General Manager and other managers as needed (i.e. acting as interim approver of expenses)

Key Success Criteria
- Is the focal point for the team, as a point of contact to handle routine enquiries both internally and externally
- Strong ability to prioritise, manage and execute multiple tasks quickly and efficiently.
- Numerate, with the ability to manipulate and summarise information from complex data sets.
- Ability to communicate and work effectively across teams
- Is able to multi-task and cope with high and changeable workloads and business needs
- Demonstrates excellent interpersonal skills to develop and maintain key working relationships across team and across company
- Leverages supporting functions and resources to accelerate deliverables and overcome obstacles.

Knowledge, Skills and Experience
- Previous experience working with project or portfolio financials
- Previous business operations experience in a large organisation
- Effective written and verbal communications to stakeholders
- Organised and process driven with high level of attention to detail
- Ability to learn / adopt new technologies and applications

2) Technical / Functional Skills
- Advanced Excel (Functions, Formulas, Pivot Tables etc.)
- Other MS Office skills (MS Word, PowerPoint, Visio)
- Understanding of databases, data cubes and previous experience using reporting dashboards preferable

3) Personal Attributes / Interpersonal Skills
- Attention to detail
- Effective communication skills - both verbal and written
- Logical and objective thinker
- Ability to engage with broad set of stakeholders and apply a calm and reasoned temperament
- Extremely well organised, excellent planning and prioritising ability by being reactive/pro-active
- Ability to work under pressure, meet committed deadlines and ensure that others deliver what is expected on time
- Able to take effective action without having to know the total picture, but seeking the appropriate knowledge required and escalating as required
- Ability work on own initiative, willing and able to work flexible hours