Billing Business Analyst

Job Title: Billing Business Analyst
Contract Type: Permanent
Location: Evere, Brussels
Salary: Negotiable
Start Date: ASAP
Reference: 69141-ITBEL-NAA_1490883803
Contact Name: Nathalie Azzi
Contact Email:
Job Published: March 30, 2017 15:23

Job Description


Company: Telecom sector
Contract: CDI (permanent)
Location: Brussels (East)
Languages required: FR or NL + fluent English


Acts as a liaison between business and IT in order to understand, challenge and clarify the business needs. Responsible for the end to end functional design :produces business requirements and functional specifications to support IT in the development/configuration of the appropriate solutions/systems.

Key responsibility areas

Challenges & translates the business needs into business requirements and use cases that are in line with the systems native capabilities & business architecture guidelines.
Analyzes and defines the optimal solution taking the business objectives, the time to market and the technical, budget and quality constraints into account, thereby liaising with the business requestor, system analyst(s) and IT architect(s)..

Issues RFP when appropriate, evaluates suppliers' proposals from a functional perspective and supports the supplier selection process.

Defines test strategy, functional acceptance test book and acceptance criteria confirming the business requirements are met.

Responsible for process (re)design : Documents results from the processes and data analysis according to the BPM governance. Advises, filters and implements improvements based on feed-back from the field according to the BPM (inlife)
May configure and implement the solution leveraging application GUI.
May manage projects when appointed as responsible for project delivery (depending on the project typology)

Concrete deliverables

SRS (business requirements & rules, use cases)

Business processes documentation

Test scenario's and acceptance criteria

Project plan (as Project Manager)

Test strategy (as Project Manager)

Major interactions

- with operational people : daily - to understand the business processes
- with professionals/experts :
daily with business - to capture the business requirements, to challenge them etc
daily with IT professionals (system analysts, domain and enterprise architects) - to evaluate possibilities of the system, to integrate the operational constraints in the solution, etc

with purchase professionals in the context of RFP

- with operational management - daily to capture the business requirements and challenge

- with senior management - to gather business requirements and challenge - to present solutions to

Your profile

Specific expertise

Business process analysis and modelling (understand complex issues and translate them into processes, document the processes following a given methodology)

High level overall business understanding

Very good knowledge of a set of business processes (eg Order to Cash)

Comprehensive knowledge of IT systems architecture & capabilities

Education, specific training and experience

A bachelor or university degree

Or equivalent through experience

At least 5 years relevant experience in IT or business function

Developed analytical skills

Planning and organization skills

Project Management skills and knowledge of project management tools and techniques

Interpersonal skills

Persuasiveness, influencing skills (capacity to challenge and convince)

Communication skills

Presentation skills

Listening skills

Teaching skills

Customer Oriented

Ideally fluent in English, French and Dutch​​

What we offer you

A dynamic working environment where you have every opportunity for personal development. Moreover you can look forward to the following compensation and benefits package: a market competitive salary, a company car, performance bonus, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, medical insurance.