Azure Support Engineer
|Job Title:||Azure Support Engineer|
|Salary:||Up to £450.00 per day|
|Contact Name:||Karen Brown|
|Job Published:||February 09, 2018 18:02|
This is an exciting opportunity for someone who loves helping customers
1.Provide in-depth technical support for customers via telephone, written correspondence, or electronic service.
2.Provide advanced troubleshooting to analyse problems and develop solutions to meet customer needs.
1.Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimising the impact to the customer.
2.Engage and collaborate with other groups, including escalation teams and the R&D Team, and 3rd party support partner (Open Source), in gaining resolution to critical, complex issues.
3.Provide exceptional customer service in politically charged environments.
4.Represent the Company professionally in customer and partner on site visits, where travel may be required with little advance notice.
5.Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact.
6.Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.
7.Participate in planned team-wide shift rotations to cover business needs, including 24x7 "on-call" responsibilities and weekend work.
8.Present technical content to various audiences including customers, partners, and internal stakeholders.
Provide consulting services to partners and customers to increase product market share.
knowledge of at least 2 of the below (awareness if not practical experience)
knowledge of the Microsoft Azure Eco system with a focus on Azure Data Lake, Azure Stream Analytics, Azure Cosmos DB, Azure Data Factory, Azure Data Catalog and HDInsight
1-2 years experience with other solutions in the Big Data/Analytics space. (MongoDB Cassandra, GraphAPI)
·Experience with Hadoop.
·Experience with other solutions in the Big Data/Analytics space.
·Experience with Windows and Linux.
·Knowledge and experience with the Open Source ecosystem.
·Experience in any RDBMS.
·Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
·Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
·A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
·Ability to distil, prioritize and act on feedback from a variety of sources.
·Conviction and courage to drive decisions and defend positions as appropriate.
Bachelor's degree or higher in any science related field that has a significant computing element.
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