Applications Support Analyst

Job Title: Applications Support Analyst
Contract Type: Permanent
Location: Birmingham, West Midlands
Salary: £25000 - £28000 per annum + benefits
Start Date: ASAP
Reference: 70897-ITENG-REF_1516123551
Contact Name: Rebecca Fagan
Contact Email:
Job Published: January 16, 2018 17:25

Job Description

Application Support Analyst -Permanent - Birmingham

The Applications Support Analyst is responsible for administering and supporting the company' s document management system (DMS) and other applications. This will include managing day to day administration and housekeeping tasks, as well as providing 3nd line application support of the application and its interfaces.

*Administering and supporting the company's business critical DMS, the fee earner portal
and a variety of other applications, both developed in-house and of-the-shelf packages.
*Resolving 3nd line technical support queries professionally and efficiently, whilst
maintaining a high degree of customer service.
*Performing routine preventative maintenance to ensure smooth operation of the supported
*Continuously improving the administration and support of the DMS application in order to
improve availability, performance and the level of service to customers.
*Providing technical assistance on projects involving either enhancements to the existing
application or the implementation of new applications.
*Developing and maintaining test plans for the supported application and carrying out
testing as required.
*Liaising with 3rd party vendors on support issues as required.

*Experience of 3nd line application support for a range of complex business systems,
preferably gained in a legal partnership or professional services environment.
*Advanced experience with Microsoft Office products including Word, Excel and Outlook.
*SQL query writing skills, with the ability to write moderately complex queries to retrieve
or update data.
*Any experience of SharePoint administration / development.
*Excellent written and verbal communication skills.
*Experience of working in a small team with both support and project demands.
*The ability to effectively prioritise and execute tasks in a high-pressured environment.
*The ability to absorb new ideas and concepts quickly.
*A self-motivated and pro-active attitude.
*Proven analytical and problem-solving abilities.
*In addition, the ideal candidate will be able to demonstrate:
*Experience providing 3nd line application support for the DMS application.
*The ability to write and run PowerShell scripts for system administration.
*Experience with Windows Server, SQL Server, Microsoft Office and IIS.