Application Support Analyst - Salesforce

Job Title: Application Support Analyst - Salesforce
Contract Type: Contract
Location: Berkshire, England
Salary: Negotiable
Start Date: asap
Reference: 73285-ITENG-GRK_1548841025
Contact Name: Geoff King
Contact Email:
Job Published: January 30, 2019 09:37

Job Description

I am currently partnering with a Global IT Services company who are recruiting for an Application Support Analyst with experience supporting Salesforce.

Key responsibilities of the role will be:

Triage and resolve end user support requests, acting as the primary point of contact for end user support and problem resolution
Support the adoption and usage of Salesforce throughout the organisation
Create 'How To' documentation and provide ad-hoc user training
Manage service tickets and meet SLAs
Work closely with other areas of the business to prioritise and schedule enhancement requests and bug fixes

Candidates for this position must have a track record working in user support positions and it is essential that they have previously provided support for Salesforce