Application Support Analyst (Java)

Job Title: Application Support Analyst (Java)
Contract Type: Permanent
Location: Bracknell, Berkshire
Salary: £38000 - £45000 per annum
Start Date: ASAP
Reference: 73089-ITENG-GRK_1544786092
Contact Name: Geoff King
Contact Email:
Job Published: December 14, 2018 11:14

Job Description

Essential Responsibilities
The position will provide a first point of contact for customers and then will work closely with other offices to troubleshoot and resolve all customer issues.

Monitor customer cases through the customer call tracking system.
Handle out of hours emergency calls routed through the call centre.
Take ownership of technical support cases.
Work with customers to gather information, investigate, diagnose, and resolve issues.
Assistance with the installation and testing of patches onto the customer's systems.
Assistance with configuration management, system tuning, database cleansing, pro-active system monitoring, and general system administration tasks.
Advising and assisting with System Upgrade planning.
Facilitating the relationship between customer and 3rd party vendors with whom the customer contracts directly.
Advising on strategy for end of life hardware items.
Support planning, coordination and logistics.
Communication, performance reporting.
Travel to customer sites in the region as required.

The role will be predominantly supporting Java based applications and therefore as well as a proven track record in Application Support, candidates will need to have Java Development experience in order to work at code level.

Please apply now for my immediate attention!