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Application Support Analyst (Apttus)

Job Title: Application Support Analyst (Apttus)
Contract Type: Contract
Location: Berkshire, England
Industry:
IT
Salary: Negotiable
Start Date: asap
Reference: 73285-ITENG-GRK_1547828389
Contact Name: Geoff King
Contact Email: geoff.king@volt.eu.com
Job Published: January 18, 2019 16:19

Job Description

I am currently partnering with a Global IT Services company who are recruiting for an Application Support Analyst with experience supporting Apttus.

Key responsibilities of the role will be:

Triage and resolve end user support requests, acting as the primary point of contact for end user support and problem resolution
Support the adoption and usage of Apttus throughout the organisation
Create 'How To' documentation and provide ad-hoc user training
Manage service tickets and meet SLAs
Work closely with other areas of the business to prioritise and schedule enhancement requests and bug fixes

Candidates for this position must have a track record working in user support positions and it is essential that they have previously provided support for Apttus.