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Agile Business Analyst

Job Title: Agile Business Analyst
Contract Type: Permanent
Location: West London, London
Industry:
IT
Salary: £47000 - £53000 per annum + bonus and benefits
Start Date: asap
Reference: 70220-ITENG-KAB_1505924477
Contact Name: Karen Brown
Contact Email: karen.brown@volt.eu.com
Job Published: September 20, 2017 17:21

Job Description

My Client are looking for an experienced Analyst to work in Heathrow Airport
As a Business Analyst, you will nurture a close relationship with their customers and be accountable for the design of the product functionalities based on the customer's needs.

Main Responsibilities

Deliver
* Analyse requirements submitted by the customer or by Product Management.
* Deliver clear, maintainable and understandable functional specifications and interfaces documentation.
* Identify interactions and assess impacts with other Amadeus packages/products/solutions to ensure functional compatibility.
* Coordinate those interactions from building phase to delivery to ensure the compliance of the delivered functionality.
* Obtain specification validation through carrying out the functional review with Development, QA and Product Management
* Carry out the functional walk-through of the product with the Development team and Product Management
* Contribute with Development teams to technical design for their own area.
* Contribute with QA teams to product quality by giving inputs for the test strategy
Maintain and optimise
* Troubleshoot and investigate defects raised by our customers to ensure compliance of our products to the specifications and system integrity
* Communicate with customers on the steps taken to solve the issues"

Create and innovate
* Analyse needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale as well as an estimate of the required effort
* Provide on request functional knowledge on their own area for Sales, Account Management, Development, Implementation and Support requests (for elaboration of business cases and RFP responses)
* Provide inputs to Product Management for product functionalities enhancement, business cases and RFP responses, based on their knowledge & product experience. May participate on demand to customer workshops.
* Contribute to innovation and product evolution within their functional area by sharing with peers & product managers' information such as industry trends & standards etc.
* Show creativity and autonomy in finding solutions to nontrivial problems

Collaborate
* Run the monthly customer session, introduce all new changes to the customers, and collect the feedback proactively to reinject the needed changes in the backlog.
* Work closely with Product Management, Software Engineers, and Quality Assurance to create high quality products and enhancements
* Collaborate with your fellow team members, to benefit from their knowledge and different backgrounds, and bring your own assets to the team

Requirements

Education
Post-secondary degree in Computer Science or related technical field or equivalent experience
Relevant work experience
Experience in the Travel IT industry is a plus

Business understanding
- An understanding of what it takes to design, build and operate a large scale, complex system that has to operate flawlessly 24x7, 365 days per year.
- We believe in aiming for excellence, taking responsibility, working together and putting our customers first. We need you to display these qualities too.
- Excellent interpersonal skills - you will work with other operations and development teams on a daily basis.

Skills
Computing: Capability to synthetize thoughts and flows
Languages: Fluent English
Specific knowledge: Travel IT industry experience is a plus
Other: Kanban and SCRUM methodologies, Team spirit, Multicultural approach, good communication skills, analytical and conceptual thinking, customer focus