Advocacy Manager

Job Title: Advocacy Manager
Contract Type: Contract
Location: Reading, Berkshire
Salary: £40000.00 per annum
Start Date: asap
Reference: 67970-ITENG-REF
Contact Name: rebecca fagan
Contact Email:
Job Published: November 04, 2016 16:06

Job Description

Advocacy Manager position - Reading - Initial 8 month contract - Up to £40,000 Annum.

My client, a Global Technology company are currently recruiting for a Advocacy Manager.

Do you have a passion for enhancing customer experience? A passion for technology? A challenger mind-set? A desire to work at the heart of the company to drive change and impact that makes a difference to the lives of our customers on a global scale every day? If yes to all of these then being an Advocacy Manager might be the role for you.

Responsibilities will include:

Advocate and be customer centric to drive appropriate change for Customers and Partners.
Achieve high levels of internal submitter survey satisfaction results
Utilise appropriate established escalation routes to facilitate the timely resolution of customer issues and escalations.
Maintain high levels of data quality and case management excellence through the lifecycle of managing an issue.
Assume responsibility for the resolution of complex escalations whilst representing a positive image of the company.
Prioritise & manage workload based on business needs in order to delight customers, partners and stakeholders.
Partner with account managers, product/program managers, legal and corporate affairs and subject matter experts to ensure escalations are resolved effectively.

Skills Set
Significant demonstrated experience and commitment to customer service and satisfaction
Aptitude for IT and Technology
Proven prioritisation skills to manage effective communication across multiple programs and business groups while advocating on behalf of the customers.
Be customer centric, understand the circumstances and desired outcome of an escalation to advocate for the appropriate action.
Ability to take ambiguous or complex information, take the key points to construct an executive level business summary.
Be persistent and tenacious in the pursuit of driving the right outcome without unnecessary delays.
Ability to manage your time carefully and work under pressure on multiple issues without compromising on quality.
Proven analytic problem solving skills and a logical approach to taking the most appropriate action.
Strong written and verbal communication skills to enable you to articulate complex problems succinctly.