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Accountancy Support Analyst

Job Title: Accountancy Support Analyst
Contract Type: Permanent
Location: Hertfordshire, England
Industry:
IT
Salary: £27000 - £37000 per annum + Excellent Benefits
Start Date: ASAP
Reference: 72737-ITENG-KSB_1540292468
Contact Name: Kelvin Ball
Contact Email: kelvin.ball@volt.eu.com
Job Published: October 23, 2018 12:01

Job Description

ACCOUNTANCY SUPPORT ANALYST - ACCOUNTANCY SOFTWARE

An exciting opportunity has arisen for a Support Analyst, with experience of supporting Accountancy Application software packages, to work for our client in Letchworth, Herts.

JOB PURPOSE

To provide application support for the Integra Suite of Packages including the following:

* General Ledger
* Sales Ledger
* Purchase Ledger
* Purchase Ordering
* Cash Management
* Fixed Assets
* Stock Control
* Employee Expenses
* Integra Utilities

MAIN RESPONSIBILITIES

* Providing support for the Integra Suite of packages. Logging the issues raised by clients, understanding the problems and providing a solution where possible. This may be achieved by training, upgrade to latest software, workaround or replication of problem which can then be scheduled for a software fix.
* Identify issues and problems quickly and accurately and resolve in a timely, structured and logical way thoroughly exploring the background and alternatives
* Diagnose root cause analysis
* Logging onto client sites, interrogating client's database extracting data.
* Testing and recreating customer reported incidents in a test environment.
* Developing strong user and technical understanding of all modules
* Working on multiple incidents and prioritising incidents in the queue
* Escalating issues as required through to the development team through Problem Management
* Adherence to ISQMS Support standards and procedures
* Meeting Individual KPI's and Overall Team Targets
* Adherence to Client's SLA agreements
* Ensure that the Customer Services system is updated for activity on incidents.
* Keep informed of new releases/functionality.