2nd Line Support Analyst

Job Title: 2nd Line Support Analyst
Contract Type: Permanent
Location: Essex, England
Salary: £38000 - £45000 per annum
Start Date: ASAP
Reference: 70818-ITENG-OTM_1515087577
Contact Name: Ottilia Molnar
Contact Email:
Job Published: January 04, 2018 17:39

Job Description

Support Analyst/2nd line support

I'm currently partnering with an award-winning enterprise software solutions company with the flexibility to handle any insurance risk or trade. They are looking for a highly skilled IT support analyst with several years` experience within 2nd line support and who has proven skills with SQL. The ideal candidate will also have a track record within the insurance industry.

Duties will include responding to customer issues via telephone and e-mail, providing solutions to problems where possible and logging the incident on their Incident logging system. Analyse issues and identifying solutions where appropriate.

If it sounds like you, then please apply for my immediate attention!