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DAS Operator

Poste: DAS Operator
Type de contrat: Durée déterminée
Lieu: Brussels
Industrie:
IT
Un salaire: Negotiable
Date de début: ASAP
Référence: 69052-ITBEL-JOS_1489999154
Nom du contact: Joseph Santos
Email du contact: Joseph.Santos@volt.eu.com
Job Publié: March 20, 2017 08:39

Description de l'emploi

Our client is looking for a DAS Operator,

>Customer Support:
phone and e-mail contact with end users
face-to-face assistance to users
follow-up end-to-end progress of tickets/requests
guidance of users in end-to-end processes
escalate to 2nd and 3rd levels when required
maintenance of LAM related Insight page/Pulse community
>Logical Access Management services

>JML requests:

User access rights management on multiple platforms
Quality checks
Monitoring (uncorrelated accounts)
Provisioning
>Additional Access requesting (DSA tool)
>Escalations and problem management (CANs and ESD tickets)
>External participants management
>Monitoring - early and late shifts

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