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Customer Service Call Handler

Poste: Customer Service Call Handler
Type de contrat: Durée déterminée
Lieu: North Yorkshire, North Yorkshire
Industrie:
IT
Un salaire: £140.00 - £180.00 per day
Date de début: 6th June 2016
Référence: 66838-ITENG-KSB
Nom du contact: Kelvin Ball
Email du contact: kelvin.ball@volt.eu.com
Job Publié: May 24, 2016 15:15

Description de l'emploi

CUSTOMER SERVICE - CALL HANDLER - NORTH YORKSHIRE

A market leading payments company based in North Yorkshire requires a Customer Service Agent on an initial 5 week contract.

Due to an upcoming major upgrade within the industry there is a need for extra Customer Service staff to cope with the number of calls from clients during this period.

Role Description:

* To act as a single point of contact for external clients and provide tailored advice within a strict process flow.
* Provide customers with a quality first contact resolution.
* To respond to telephone calls and emails within strict SLA's.
* Logging of calls in to the client's Service Management tool, Service Manager 9.
* Assigning incidents to second line resolver teams where required.

Skills & Experience required:

* Strong emphasis on the delivery of customer service
* High level of accuracy
* Experience of a customer service environment
* Excellent verbal and written communication
* Positive can do attitude.